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How do I Investigate Complaints?

Employers need to:

• have in place clear policy against harassment, discrimination, and bullying
• have in place an effective resolution process
• communicate and model appropriate behaviour
• effectively resolve each instance of harassment, discrimination, or bullying

Employers must demonstrate, not only by policy, but also example, that harassment, discrimination and/or bullying is neither appropriate, nor tolerated.

Jump Business Solutions have significant experience in working with organisations to develop policies, procedures, and support structures that provide for a safe and healthy environment, free from harassment, discrimination and/or bullying.

Our approach is holistic, and attends to the rights and responsibilities of all concerned. All processes associated with influencing workplace behaviour are reviewed; e.g. recruitment, induction, codes of practice and conduct, training, incident reporting, disciplinary procedures, etc.

We will work with your organisation to ensure that all policies and procedures 'fit' with and endorse your values and principles.

Our Clients Say

Jump Business Solutions has undertaken consultancy and developed solutions for Kensington Swan Lawyers, Waitakere City Council, Fonterra, Kiwi Co-Operative Dairies, Inland Revenue, Waikato District Council.

A sample of comments from our participants at workshops follows:

"Great, especially the 'actioning a complaint' and the way you picked up on everyone's skills so quickly. A big leap forward in knowledge. Always have heaps of fun and learn lots from these ladies!"

"They kept my attention, and the same for the group. Actioning a complaint was particularly effective. I valued the feedback/round-table session."

"I have always considered myself to be aware in relation to the needs of others, but this course opened my eyes to a number of peoples needs which previously, I hadn't really considered.Very worthwhile."

"Mind stretching. Essential for my position, helped me understand the process. A must for contact support people and investigators."

"Very positive, relaxed, and congenial approach. Excellent skills at creating and facilitating the situational exercise - enabled and encouraged all participants to be involved, and ensured everyone received feedback. A great workshop - thanks."

Get in Touch with Jump

If you need help, or you answered no or unsure to any of the questions in the assessment tool, then Jump Business Solutions can help you. Phone us on +64 6 754 8987 or +64 27 450 5271 or email info@jump4biz.com and Jump will come to you, discover your needs, and develop a solution that will create real, long-term and positive change for you and your business.